Accounts Receivable Specialist - #2105762

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We're headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are looking for a detail-oriented Accounts Receivable Specialist to join our Order to Cash team. In this role, you will be responsible for ensuring accurate and timely customer invoicing and managing billing processes. We are looking for a strong background in accounts receivable, excellent problem-solving skills, and the ability to collaborate across teams to resolve billing issues efficiently.

What you'll be doing

• Generate invoices for recurring software subscriptions based on subscription terms or contract renewals. Ensure accurate and timely billing, including upsells, downsells, ramp deals and churns
• Review customer accounts and transactions to ensure proper billing and revenue recognition
• Focus on delivering exceptional customer experience and support throughout the order-to-bill process. Proactively address customer needs, anticipate potential issues, and strive to exceed customer expectations to foster long-term relationships and loyalty
• Collaborate with sales, finance, and customer service teams to resolve billing discrepancies and disputes
• Maintain accurate records, documentation, and audit trails for all order-to-bill activities, including customer contracts, invoices, payment records, and communications. Ensure data integrity and confidentiality in handling sensitive customer information
• Reconcile accounts receivable records and assist in month-end closing activities
• Develop, document and implement policies and procedures ensuring consistency and accuracy in the OTC processes across the organization
• Contribute to the annual audit process, ensuring compliance with audit requirements and timely completion of audit deliverables
• Collaborate with partners and resellers to facilitate the partner invoicing process
• Coordinate with external partners to ensure alignment, resolve issues, and drive mutual success
• Coordinate with external partners to ensure alignment, resolve issues, and drive mutual success
• Identify opportunities to streamline order-to-bill processes, improve billing accuracy, and enhance customer experience. Work closely with cross-functional teams to implement process improvements, system improvements, and best practices
• Ensure compliance with internal controls, company policies, and regulatory requirements

What you need to be successful

• 2-3 years in accounts receivable, billing, or a related role, with a strong understanding of invoicing and payment terms practices
• Willingness to travel 2 days per Week to our HQ in Chemnitz
• A degree in Accounting, Finance, Business Administration, or equivalent experience
• Strong attention to detail and ability to analyze large datasets
• A proactive approach to identifying and resolving billing discrepancies while continuously improving processes
• Ability to manage multiple priorities, meet deadlines in a fast-paced environment, and embrace new technologies and process improvements
• Strong interpersonal skills to work effectively across departments and with customers
• Excellent German and English verbal and written communication skills
• Experience using accounting software and ERP systems (Workday, SalesForce).
• Experience in SaaS industry is a plus

What you'll get

• Competitive Compensation - we offer attractive salary packages including a Long-Term Incentive Plan
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year)
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays)
• Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
• Support - we're offering a company pension scheme
• Sports & Health - join our sport courses in the offices or lease a bike with Staffbase. The offices are equipped with fruits, drinks and snacks
• Team Building - Regular team and office events including the yearly Staffbase Camp.
• Volunteers Day - you'll get one day off per year for supporting a social project
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid