Technical Key Account Manager (f/m/d) - Service Desk Connectivity - #2163805

Hallo

Leipzig.

Welcome

to our World.

Technical Key Account Manager (f/m/d) - Service Desk Connectivity

We’re flexible! We’re happy to receive applications in English or German.

Your Tasks

As part of our Customer Connectivity team, you provide and improve services for our internal and external stakeholders. In this role you identify yourself as SPOC (single point of contact) with all topics related to our Trading and Clearing Connectivity Products & services. With your polite and professional appearance, you ensure the acceptance, analysis and answering of inquiries by phone, chat and e-mail, pay attention to a high-quality service and apply an agile way of working. Besides that, you will provide technical consulting to our customers by reflecting the individual business use cases into applicable trading architecture. As a professional, your tasks include the ongoing logging and documentation of inquiries and interactions in the ITSM system (IT Service Management) as well as proper analysis and efficient escalation or resolution of the tickets. You’re able to work in an autonomous way, using, maintaining, and improving the available documentation and know when to request the assistance from your colleagues. You have the will to constantly expand and deepen your knowledge. In doing so, you receive a great deal in return for your outstanding performance from your team. After all, we value the exchange of ideas, being there for each other and encouraging each other to become better. We call it: the exchange mindset.

Your Skills

• University degree in business administration or business information systems or comparable fields of study Excellent service orientation as well as communication skills in German and English (at least B1) both written and spoken
• Experience in the service desk environment and in the use of an ITSM (IT Service Management) tool
• Knowledge of the SCRUM Framework – certification is a plus
• A great team spirit and flexibility when required to achieve goals and complete assignments
• Adhering to policies and procedures and upholding organizational values
• Experience with ITIL processes (certification desirable) and incident management skills are advantageous
• Experience in project management, agile way of working, working with service providers and/or knowledge of stock exchange trading systems is an advantage
  
  

Why join us?

• Attractive salary package with many advantages such as childcare, meal allowance, job ticket, sports and leisure events
• Flexible hybrid work concept and flexible working hours
• Personal development through extensive training opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy industry
• Bespoke onboarding plan
  
  

Welcome

to our World.

Hello from ECC, the leading clearing house for energy and commodity products in Europe. As part of EEX Group, we have our roots in Leipzig and 22 offices worldwide. We provide security for our customers, by ensuring the physical and financial settlement of transactions for EEX Group and further partner exchanges. Why are we so successful? We are a team of individual experts that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.

You have made it this far – together with us you can go further: Click on the "apply"-button and send us your application.

You find additional job offers on our career site.

We encourage women to apply and develop their careers with us.