Customer Service with German (Based in Prague) - #2237248

#DreamBig

At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

That’s Who We Are: Come and OWN IT.

This position is located in Prague and will require relocation to Prague

We are looking for German Speakers in Prague supporting our customers in Austria and Switzerland. The primary purpose of this role is to deliver exceptional customer service to direct customers by handling immediate requests, resolving complaints, and providing information about products and services. This includes coordinating follow-ups, managing urgent issues, and maintaining professional interactions across various communication channels to ensure customer satisfaction and efficient problem resolution.

Behavioral Competencies

• Adaptability to a multicultural environment
• Strong customer and service-oriented mindset
• Results-driven and proactive attitude
• Team player with excellent communication skills
• Contribute to a positive and collaborative team environment
• Responsibility, reliability, and a focus on accuracy and detail
• Hands-on mentality with the ability to work independently and learn quickly
• Openness to feedback and continuous learning in a dynamic environment

Technical Competencies:

• Basic knowledge of MS Office tools
• Salesforce experience would be an advantage
• SAP knowledge is a plus

Language skills

• Fluent German in speaking, reading and writing
• Fluent English in speaking, reading and writing

What's in it for you:

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2,5%)
• 25 days holidays per year
• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
• Beer allowance to enjoy our brands
• Meal vouchers
• Employee networks to support diversity and inclusion
• Local Bonus
• 6 weeks paid leave for primary caregivers‘
• Return to Work’ programme

Build your career with us

We recruit for mindset, ambition, cultural fit, and growth opportunities.

UNIQUE CULTURE

We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy