IT-Touchpoint coordinator (w/m/d) (Teil-/Vollzeit) - #2642546

We’re flexible! We’re happy to receive applications in English or German.



Your tasks:


For our qualified Workplace Support Service team, we are looking for you to join us as a new colleague at the earliest possible date. In this role, you will act as the onsite support Touchpoint coordinator for all topics related to End User Workplace service for our internal users. With your polite and professional demeanour, you will ensure the acceptance, analysis, and response to inquiries via walk in, tickets, planned appointments, while maintaining a high-quality service. As a professional, your tasks will include the management of hardware, the continuous logging and documentation of inquiries and interactions in the relevant ITSM (IT Service Management) systems, as well as the proper analysis and efficient escalation or resolution of these tickets. You should have the desire to continuously expand and deepen your knowledge.


In return for your outstanding performance, you will, of course, also receive a lot back from your team. We value exchanging ideas, being there for one another, and helping each other improve. We call this the Exchange Mindset.



Your skills:


A completed university degree or vocational training with an IT focus (e.g., in (Business) Informatics; IT Specialist for System Integration)


Excellent service orientation and strong communication skills in German and English (at least B1 level), both written and spoken


Experience in on site support/service Desk, in using an ITSM (IT Service Management) tools, in hardware management and support


Good IT knowledge of Windows, Linux, Microsoft Office, video conferencing systems, and fundamental networking skills (TCP/IP, routers, firewalls)


A great team spirit and flexibility when needed to achieve goals and complete tasks


Adherence to policies and procedures and upholding the organization's values


Experience with ITIL processes (certification is desirable) and incident management skills


Experience in project management, collaborating with service providers, and/or knowledge of stock exchange trading systems is an advantage



Why join us:


Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events


Flexible mobile working arrangements in a divers team


Personal development thanks to extensive further training opportunities


A place in a dynamic and international team within EEX Group and Deutsche Börse Group


A long-term perspective in the constantly growing and evolving energy


Bespoke onboarding plan



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Welcome


to our World.

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Hello from ECC, the leading clearing house for energy and commodity products in Europe. As part of EEX Group, we have our roots in Leipzig and 24 offices worldwide. We provide security for our customers, by ensuring the physical and financial settlement of transactions for EEX Group and further partner exchanges. Why are we so successful? We are a team of individual experts that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.



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